Returns & Exchanges
We want you to be fully satisfied with your Keychron purchase; if your keyboard or accessory doesn't meet your expectations, you can initiate a return within 7 days of delivery. Please ensure all items are in their original packaging and condition to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the keyboard, including all original cables, keycap pullers, and documentation, into the original retail box to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our designated warehouse facility.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing